Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Avo family of parenting apps and of avoparenting.com. They replace the separate terms that previously applied to each app individually.

Who we are. The Avo apps are operated by Avo Parenting, a sole trader based in Istanbul, Türkiye ("we", "us"). You can reach us at support@avoparenting.com.

1. Which apps these Terms cover

These Terms apply to:

• Avo — Pregnancy & Food Tracker ("Avo Pregnancy")
• Safely: Baby Start Solids BLW ("Avo Starting Solids")
• Avo Baby Tracker
• The website at avoparenting.com

By downloading, installing, or using any of them, these Terms apply to you automatically, so please read them carefully. If you do not agree, do not use the apps.

2. Not medical advice

This is the most important section of these Terms.

The Avo apps provide general nutritional and parenting information. They are not a doctor, a midwife, a dietitian, or a pediatrician, and they do not provide medical advice, diagnosis, or treatment.

All content, food safety ratings, and AI-generated insights are for informational and educational purposes only. Using the apps does not create a patient–client relationship. Never rely solely on an Avo app to make decisions about your health, your pregnancy, or your child's feeding.

Always consult your doctor, obstetrician, midwife, pediatrician, or another qualified healthcare professional about your specific circumstances — especially regarding allergies, gestational diabetes, food intolerances, restricted diets, and when introducing solid foods to an infant. Never disregard professional medical advice because of something you read in an Avo app.

If you think you or your child may be having a medical emergency or an allergic reaction, contact your local emergency services immediately.

3. Eligibility and your account

You must be at least 18 years old, or the age of majority where you live, to use the apps. The apps are designed for parents and expectant parents; they are not directed at children.

Some features require an account. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us at support@avoparenting.com if you believe your account has been compromised.

4. Acceptable use

You agree not to:

• copy, modify, or create derivative versions of the apps;
• attempt to extract, decompile, or reverse-engineer the source code;
• translate the apps into other languages without permission;
• use the apps for any unlawful purpose, or in a way that could damage, disable, or impair the service;
• attempt to gain unauthorised access to any part of the service, other accounts, or our systems;
• submit content that is illegal, harmful, abusive, or that infringes someone else's rights.

5. Intellectual property

The apps, the website, and all trademarks, copyright, database rights, and other intellectual property rights in them belong to Avo Parenting. You get a limited, personal, non-exclusive, non-transferable, revocable licence to use the apps for your own private, non-commercial purposes. Nothing in these Terms transfers any ownership to you.

Content you create in the apps (your logs, notes, and photos) remains yours. You grant us only the permission we need to store, process, and display it back to you as part of providing the service.

6. Your device, connectivity, and third-party charges

It is your responsibility to keep your device and your access to the apps secure. We recommend that you do not jailbreak or root your device — doing so can expose it to malware, compromise its security features, and stop the apps working properly or at all.

Some features — including AI meal analysis and the Avo Agent chat — require an active internet connection. We cannot take responsibility for the apps not working at full functionality when you have no Wi-Fi or mobile data available.

If you use the apps over mobile data, your network provider's standard charges apply, including roaming charges if you use the apps outside your home territory without turning off data roaming. You accept responsibility for those charges. If you are not the bill payer for the device, we assume you have the bill payer's permission.

Equally, we cannot take responsibility for how you use the apps — for example, if your device runs out of battery and you cannot open the app when you need it.

7. Third-party services

The apps rely on third-party services, each with its own terms:

We rely on third parties for some of the information we make available to you. While we work to keep the apps accurate and up to date, we accept no liability for loss, direct or indirect, arising from relying wholly on this functionality.

8. AI-powered features

The apps include artificial intelligence features — meal photo analysis in Avo Pregnancy, and the "Avo Agent" chat assistant and image analysis in Avo Starting Solids — powered by Google Cloud Vertex AI. By using them you acknowledge and agree that:

1. No medical advice. The AI is a software tool, not a medical professional. Its responses are generated from patterns in data, not medical expertise. Never rely on it for diagnoses, emergency advice, allergy assessments, or managing conditions such as gestational diabetes.
2. Accuracy and hallucinations. Generative AI can produce incorrect, misleading, or entirely fabricated information ("hallucinations"). We do not guarantee the accuracy, completeness, or safety of any AI output. You are responsible for evaluating it before acting on it.
3. Your content. You are responsible for what you submit. Please upload only photos of meals and food, and do not submit illegal, harmful, or highly sensitive information (such as payment card details) into a chat.
4. Availability. AI features depend on cloud providers. We cannot guarantee uninterrupted availability and accept no liability for interruptions or errors in the AI service.

9. Subscriptions and billing

The apps operate on a freemium model: core features are free, and some features require a paid subscription. We will never charge you without making clear exactly what you are paying for.

• Payment. Subscription payments are charged to your Apple App Store or Google Play account when you confirm the purchase. We do not receive or store your payment card details.
• Auto-renewal. Subscriptions renew automatically at the end of each billing cycle unless you turn auto-renewal off.
• Cancelling. To avoid being charged for the next period, cancel in your device's account settings (Apple ID or Google Play) at least 24 hours before the current period ends. Deleting the app does not cancel your subscription.
• Free trials. If you start a free trial, you will be charged automatically when it ends unless you cancel at least 24 hours beforehand. Starting a paid subscription before a trial ends forfeits any unused trial time.
• Refunds. Purchases are handled by Apple and Google, so refunds are subject to their policies. If you are a consumer in the EU, the UK, or another jurisdiction with statutory withdrawal rights, those rights are unaffected.

10. Changes to the apps, and termination

We may change, suspend, or discontinue any part of the apps at any time. The apps are currently available on iOS and Android; system requirements may change, and you will need to install updates to keep using them. You agree to accept updates when offered.

We may terminate your access at any time if you breach these Terms. On termination, the licence granted to you ends and you must stop using the apps and, if asked, delete them from your device. You can stop using the apps at any time and may request deletion of your data as described in the Privacy Policy.

11. Disclaimers and limitation of liability

The apps are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of or inability to use the apps.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer, you keep all mandatory rights granted by the consumer protection law of your country of residence, and nothing here overrides them.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we publish the new version at https://avoparenting.com/legal/terms with a new effective date, and the previous version remains available under "Previous versions" on that page. For significant changes we will make reasonable efforts to notify you in the apps. Continuing to use the apps after a change takes effect means you accept the updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. Any dispute will be subject to the exclusive jurisdiction of the courts of Istanbul, Türkiye.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law grants you the right to bring proceedings in your local courts and to the protection of mandatory local consumer law, that right is unaffected by this section.

14. Contact

Questions about these Terms: support@avoparenting.com

Avo Parenting — Istanbul, Türkiye